Skills & Competencies for Clerical Supervisor

Clerical Supervisor job profile

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JOB SUMMARY for Clerical Supervisor

Oversees various clerical office functions, including but not limited to record keeping, document processing, data maintenance, data entry, report filing, and telecommunications support.

JOB RESPONSIBILITIES for Clerical Supervisor

Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Ensures compliance with established corporate standards.

Clerical Supervisor SALARY RANGE

BASE 50%
$66,392
TOTAL 50%
$69,019
Job Level
M00
Job Code
OF13000045
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager

Clerical Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Clerical Supervisor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 general skills or competencies (Job family competencies) for Clerical Supervisor

1 Job Family Competencies – Computer Literacy
Proficiency Level -3
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Describes how to navigate basic computer tools and software programs.
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Level 2 Behaviors
(Light Experience)
Conducts operating system or software installation and uninstallation.
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Level 3 Behaviors
(Moderate Experience)
Handles the basic troubleshooting of moderately complex software issues.
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Level 4 Behaviors
(Extensive Experience)
Develops the layout and production design for advertisements, brochures, and corporate reports using various software.
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Level 5 Behaviors
(Mastery)
Creates new computer software using coding languages like HTML, JavaScript, and CSS.
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2 Job Family Competencies – Data Control
Proficiency Level -3
Skill definition-Governing and managing data to achieve data governance and data management objectives.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices and techniques used in data control.
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Level 2 Behaviors
(Light Experience)
Assists in tracking data control activities to identify data flaws or anomalies for prompt resolution.
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Level 3 Behaviors
(Moderate Experience)
Analyzes data and audit results to identify data gaps and improve internal controls.
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Level 4 Behaviors
(Extensive Experience)
Develops and integrates data controls in projects to highlight critical data elements.
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Level 5 Behaviors
(Mastery)
Creates data quality and metrics to validate operating data control initiatives.
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3 Clerical Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Clerical Supervisor
Proficiency Level - 4
5 Competency for - Clerical Supervisor
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Clerical Supervisor

1 Core Competencies – Knowledge of Organization
Proficiency Level -3
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Describes how one's roles and responsibilities contribute to organizational success.
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Level 2 Behaviors
(Light Experience)
Discusses the roles and responsibilities of own business unit.
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Level 3 Behaviors
(Moderate Experience)
Aligns own department's plans with the enterprise mission and vision.
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Level 4 Behaviors
(Extensive Experience)
Advises on how to solve problems using proper organizational channels.
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Level 5 Behaviors
(Mastery)
Drives the adoption of the latest technologies and tools to transform our business.
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2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
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Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
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Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
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Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
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3 Clerical Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Clerical Supervisor
Proficiency Level - 4
5 Competency for - Clerical Supervisor
Proficiency Level - 5

Summary of Clerical Supervisor skills and competencies

There are 0 hard skills for Clerical Supervisor.
7 general skills for Clerical Supervisor, Computer Literacy, Data Control, Document Management, etc.
11 soft skills for Clerical Supervisor, Knowledge of Organization, Planning and Organizing, Coordination, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Clerical Supervisor, he or she needs to be skilled in Knowledge of Organization, be skilled in Planning and Organizing, and be skilled in Coordination.

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